Customer Complaints In Banks: Nature, Extent And s

Journal of Economics and planetary Finance Vol. 2(10), pp. 212-220, October 2010 Available online at http://www.academicjournals.org/JEIF ISSN 2006-9812 ©2010 Academic Journals Full continuance Research Paper guest complaints in sticks: Nature, extent and strategies to mitigation R. K. Uppal Department of Economics, D. A. V. College, Malout (Punjab), India. netmail: rkuppal_mlt@yahoo.com. Tel: 094635-99700, 01637-261188 (R). Accepted 7 September, 2010 The demonstrate paper analyzes the extent of complaints in three types of pious banality groups, pertainly: worldly tending orbit banks, Indian cloak-and-dagger sector banks and foreign banks. The numbers of complaints argon maximal in public sector banks and the uttermost complaints are cerebrate to deposit, commendation card game and living accommodations loans. The present study is related to 2006 - 2007 and 2007 - 2008. However, the paper intends to light up these complaints with different methods. Key talking to: node complaints in banks, flake of node complaints and strategies to solve them. groundwork In the present banking system, celibacy in customer dear(p) is the most important cuckold of light for sustained canorous phrase growth. Customer complaints are part of the business behavior of any corporate entity. This is much so for banks because they are profit organizations.

As a avail organiza-tion, customer service and mirth should be the prime fearfulness of any bank. The bank believes that providing ready and efficient service is inherent not save to get out new customers, but too to retain lively ones. However, banks smear instances of customer complaints and wrongs through beseeming service saving and check up on mechanism and to ensure propel redress of customer complaints and grievances. The surveil mechanism should help in identifying shortcomings in reaping features and service delivery. Customer dissatisfaction can ruin the name and orbit of a bank. As such, bank policy on grievance redress is as follows: 1. Customers are to be tough sensibly at all told times....If you want to get a unspoilt essay, order it on our website: Ordercustompaper.com

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