Bus/210
09/18/2011
Marianne Bowen
Developing Good Business Sense
Regis hair Salon, Red Lobster and Subway atomic number 18 three businesses that have seen triumph by the years. How have they achieved success? Their success has been achieved by controlling their operations and materials management activities (OMM). What is OMM? An operational system is the value creating activities that convert a companys input into finished goods and services. Materials management is the set of activities that controls the flow of resources into and aside of a firms operating system (Jones, 2007).
Regis Hair Salon
Paul and Francis Kunin opened the first Kunin Beauty Salon in 1922. It was not long after that the Kunins opened several to a greater extent value-priced salons within department stores. Merging women who love to buy newfound things with getting their hair through with(p) was a brilliant idea. In 1958 their son Myron bought appear the chain and switch overd the name to Regis. It was Myron who took the salon out of the department store and placed them within the new obtain atmosphere; the mall (The Regis Story, 2011). Myron was aware that he had to change the operating system in raise to remain successful.
I spoke with Christine Ketchum, manager of the Regis Salon, Jensen Beach, Florida for the past 15 years.
Ms. Ketchum has seen the changes Regis has gone through to gain and keep the competitive edge. When Ms. Ketchup began with Regis, inventory was done manually. Each week she would have to take a animal(prenominal) count of what supplies were on hand and then place an order with the corporate office. Today, inventory is controlled through the Auto Replenish system. As items are sold or used the information is stored and ancestral by computer. I asked Ms. Ketchum, How does Regis hold onto their competitive edge? Her response, We go away superior customer service. She went on to say that all employees essential greet with a smile, and do a thorough consultation...If you indispensableness to get a full essay, order it on our website: Ordercustompaper.com
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